How does marking the Primary checkbox on Raiser's Edge phones affect the Luminate integration?

How does marking the Primary? or Inactive? checkbox on phone information in Raiser's Edge affect Luminate phone information for mapped phone types when using the RELO plugin?

Article Number: 100035

Products:

RE_LO_Integration

The Raiser's Edge version 7.94 and above has the option to mark phones as Primary? or Inactive? via a checkbox on the constituent record phone grid. Marking the Primary? checkbox in Raiser's Edge will overwrite the mapped phone type in Luminate Online, this is true even if the Luminate phone was more recently updated. Contact information marked as inactive in Raiser's Edge will not sync to Luminate records.

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!