Why can't a coach message some players or the whole roster of a Team?

A coach clicks on the message button for a student on their roster. or clicks Message Members, but cannot message the player(s).

Article Number: 100075

Products:

Blackbaud_Learning_Management_System

The reason why a coach cannot send a message to a team roster is because the team is not in season, once the team is in season, the coach will then have the ability to send messages to the players. Until that time they will have to send an actual email to the roster if the coach wants to contact the team out of season.

You can set the Days to Default to extend the availability for an athletic season. To do this, navigate to:

Core > Settings > School Information > Years and Terms
Select the School Level
Within Athletics Seasons, change the dates to extend the beginning or end dates of the Season(s).

Environment

Affected Product onCampus

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