Why can't a coach message some players or the whole roster of a Team?

Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same.  
We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.

A coach clicks on the message button for a student on their roster. or clicks Message Members, but cannot message the player(s).

Article Number: 100075

Products:

  • onCampus
The reason why a coach cannot send a message to a team roster is because the team is not in season, once the team is in season, the coach will then have the ability to send messages to the players. Until that time they will have to send an actual email to the roster if the coach wants to contact the team out of season.

You can set the Days to Default to extend the availability for an athletic season. To do this, navigate to:
  1. Core > School > Years and Terms
  2. Select the Schoool Level
  3. Within Athletics Seasons, change the dates to extend the beginning or end dates of the Season(s).

Environment

 onCampus

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