When a customer looks at the Dashboard in onMessage, they are seeing numbers that pertain to unhandled exchanges in Event Registration, Inquiries, Gifts, News Comments, and Store Orders.
Article
Number:100112
Products:
Blackbaud_School_Website_System
To best reflect only currently available Event Registrations, all previous registrations from closed events will need to be marked as "handled", which then removes them from the total number. The same is true for the other categories which keep track of the information coming in and give the user an easy way to see what needs attention.