Information is missing from a constituent directory

When creating a Constituent Directory from within Reports > Profiles, Lists, and Directories, not all of the constituent's information is being reported. 

The Constituent Directory will not print any email addresses or phone numbers unless it is associated with the Primary Business. Because of the hierarchy set within address processing, there is just one address selected and any numbers or email addresses not with the Primary Business will not be included on the directory. 
In order to include all contact information you can:

  • Choose "Print two addresses on report" and include both Home and Primary Business
  • OR include the Business Email and Business Phone with the Primary Business information on Bio 1 under Business

Steps to Duplicate

  1. Open The Raiser's Edge
  2. Go to Reports > Profiles, Lists, and Directories > Constituent Directory
  3. Edit parameters to include or exclude a population
  4. On the 4th tab, Ind. Address
    1. Uncheck "Print two addresses on report"
    2. What would you  like to print: Address & phone
    3. Phone Type: Selected - Email, Email 2, Business Email, etc. 
    4. Step 2 - Create the following hierarchy for Addresses to use: Primary Business, Home
  5. Click Preview
Directory will not print any email addresses or phone numbers unless it is associated with the Primary Business.
 

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