When setting up custom event questions for either Calendar Events or TeamRaiser Events in Luminate Online that are cross-referenced to sync with Raiser's Edge, "Unlimited Text Value" type fields currently don't sync due to the character limits Raiser's Edge can accept into it's attributes field. To sync, the questions need to be Short Text Value" or "Text Value" instead of "Unlimited Text Value".

To check the registration question settings on a Calendar Event:
  1. Go to Content > Events
  2. Edit the Event
  3. Go to Step 8. Include Questions
  4. Double-check the "Question Type" column for the Question

If the question is set as "Unlimited Text Value", you'll need to create a new version of that question to use since you can't edit the type of an existing question:
  1. Click the Add Question button
  2. From the Drop Down List under Question Type choose "Short Text Value" or "Text Value" (instead of "Unlimited Text Value")
  3. Click Next
  4. Adjust the options for the question
  5. Click Finish
  6. Uncheck the "Include this Question" checkbox next to the original question(s) with the Question Type of Unlimited Text Value
  7. Check the box for "Include this Question" next to the new questions you just created using "Short Text Value" or "Text Value"
  8. Click Save

To check the registration question settings on a TeamRaiser Event:
  1. Go to Fundraising > TeamRaiser
  2. Edit the TeamRaiser
  3. Go to 3. Select Event Options
  4. Go to Edit Event Questions (under Related Actions)
  5. Double-check the "Question Type" column for the Question

If the question is set as "Unlimited Text Value", you'll need to create a new version of that question to use since you can't edit the type of an existing question:
  1. Click the Add Question button
  2. From the Drop Down List under Question Type choose "Short Text Value" or "Text Value" (instead of "Unlimited Text Value")
  3. Click Next
  4. Adjust the options for the question
  5. Click Finish
  6. Uncheck the "Include this Question" checkbox next to the original question(s) with the Question Type of Unlimited Text Value
  7. Check the box for "Include this Question" next to the new questions you just created using "Short Text Value" or "Text Value"
  8. Click Save

Note: you may need to update this on each Participation Type using the question(s) as well:
  1. Go to Fundraising > TeamRaiser
  2. Edit the TeamRaiser
  3. Go to Step 7. Manage Participation Types
  4. Edit the Participation Type
  5. Go to g. Include Questions
  6. Uncheck the "Include this Question" checkbox next to the original question(s) with the Question Type of Unlimited Text Value
  7. Check the box for "Include this Question" next to the new questions you just created using "Short Text Value" or "Text Value"
  8. Click Save