Scanning a UPC number or entering a SKU value sometimes causes multiple items to show in the merchandise search in Altru

When scanning merchandise UPC codes in Altru or manually entering some of the SKU number in the search field you may notice that multiple merchandise items show in the results.

There could be a couple of reasons for this

1: Searching SKUs with partial values
When searching on merchandise SKUs Altru has the ability to search on partial SKU numbers. SKUs with similar numbers will appear in the merchandise search screen when performing a search.

For example, if I had the following:
Merch Item A – SKU010000016
Merch Item B – SKU010000023
And I typed “SKU01000” into the SKU/Barcode field, I am going to see both results in the list.

2: Common/Duplicated Alternate Lookup values for merchandise
Altru allows the Alternate Lookup value to be duplicated across multiple items so if the item you are scanning is an alternate lookup ID that has been replicated in multiple items, it will result in multiple items in your search results. 

Steps to Duplicate

  1. Make sure you have two merchandise items in Altru that have similar UPC codes. For example one code would be 12345 and the other code would be 12345678
  2. Click sales > Daily sales > click on the merchandise button
  3. Scan the UPC code of the merchandise item
Review the results and notice that multiple merchandise items appear instead of just the one merchandise item that matches the UPC code


 Altru Arts & Cultural

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