There could be a couple of reasons for this
1: Searching SKUs with partial values
When searching on merchandise SKUs Altru has the ability to search on partial SKU numbers. SKUs with similar numbers will appear in the merchandise search screen when performing a search.
For example, if I had the following:
Merch Item A – SKU010000016
Merch Item B – SKU010000023
And I typed “SKU01000” into the SKU/Barcode field, I am going to see both results in the list.
2: Common/Duplicated Alternate Lookup values for merchandise
Altru allows the Alternate Lookup value to be duplicated across multiple items so if the item you are scanning is an alternate lookup ID that has been replicated in multiple items, it will result in multiple items in your search results.