Error: An internal error occurred while processing the request - when submitting donation through an Online Express form

Some users may receive the following error when giving a donation through an Online Express form:

An internal error occurred while processing the request when submitting donation form in Online Express. 

This can occur when the Blackbaud Merchant Account linked to the donation form is in test mode. 
In order to test a form, the merchant account needs to be in Demo mode rather than test mode.
  1. Log into the Raiser's Edge
  2. Select Config > Business Rules > Merchant Account
  3. Open the appropriate merchant account
  4. Change Process mode to Demo
  5. Click OK

Steps to Duplicate

1. Log into RE
2. Place Merchant Account associated with the OLX page in Test mode.
3. Log into website 
4. Click Donate button
5. Fill out form completely using actual CC number.
6. Click Submit
7. Receive error

Environment

 Blackbaud Online Express

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