When a donor makes a gift on our website, an incorrect constituent code is added to the donor's constituent record when the gifts are processed.
If Online Express is configured to apply a constituent code to all online transactions, this will occur.
To change the constituent code being added or to remove it all together, follow the steps below:
1. Log into The Raiser's Edge as a user with Supervisor rights. 2. Click Online Express on the Navigation menu. 3. Go to Account>Integration Options. 4. Select Constituents. 5. Change the constituent code in the 'Constituent Code applied to all online transactions' section *If you no longer wish to have a default constituent code added to all transactions, leave this field blank.*
Steps to Duplicate
1. Log into the Raiser's Edge and select Online Express 2. Select Download Transactions at the top 3. Choose a transaction to process and link the transaction data 4. Process the transaction 5. Validate and commit the gift batch in Batch 6. Go to the Bio 2 tab on the constituent record 7. See the incorrect constituent code