Error: This combination is unavailable or sold out on this date. Please select another date - When viewing a combination's URL

When going to the URL of a combination that you created in Altru you may notice that the web form does not default the date of the combination and displays this message: This combination is unavailable or sold out on this date. Please select another date

Article Number: 100311

Products:

  • Blackbaud_Altru
By design, combination forms will load to the today's date. If one of the scheduled programs in the combination does not occur on the current date Altru will display that error message.

To purchase a ticket for the combination have the patron select the other dates link and navigate to the date of the scheduled programs.

To direct patrons to do this, you can add messaging on your combination forms. See our related solution: Need to change the description on combination web forms for instructions.  

Steps to Duplicate

  1. Click Tickets > Combinations> add
  2. Give the combination a name and choose your price types
  3. Click save
  4. Click add under programs and add your combination of programs
  5. Click on the Availability tab and click the drop down arrow next to the sales methods and click edit. Then Mark online sales and click save
  6. Click on the web forms tab and click on the URL
Notice that the web forms don't default to the next available date and displays the message: Error: This combination is unavailable or sold out on this date. Please select another date

Environment

 Altru Arts & Cultural

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