If a user is given a new Role, if a Role is removed from a user, or if you enable/disable any tasks for a user, the user will need to log out/back in before to allow the system to refresh these changes.

This also applies to Impersonating a user - if changes are made, you must log out/back in before impersonating the user to see the changes.

If the user still does not see the changes, please have the user clear their browser cache or try from a new browser.

Please contact support with the following information if the changes are still not displaying:

  1. The name of the user
  2. The changes made that are not taking place
  3. The time that the changes were made