Note: As of July 9, 2018, Blackbaud’s School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks—constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
Grandparents do get added to the system if users add them in the Profile Update Form.
In order to have Grandparents added in the system with the Profile Update school form, the User Grandparent block must be added to the page and the block settings must have Allow User Update set to Yes.