Strange images in KB search result filters

I see odd images beside the Content Filter and Product Filters in my Knowledgebase (KB) search results.  What are they?  They look like icons but they're not clear images.  How can I use filters with these odd images?  I don't see an option to save my KB filters. I see strange images on the Knowledgebase search page in place of the "Collapse" and "Settings" images in filters on the left.
  1. Open Knowledgebase in your browser, https://search.blackbaud.com/#sort=relevancy.
  2. Press CTRL and R on your keyboard simultaneously to refresh your Knowledgebase cache.

Here's a screenshot of the odd images:

Strange images

Here's a screenshot of how the KB filter buttons should look:

KB filter buttons

Steps to Duplicate

  1. Search for something in Knowledgebase on Blackbaud.com
  2. Look at the filters on the left

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.