Error: Data could not be saved.  The amount to refund exceeds the unrefunded amount. This happened because the program could not process the credit card for the '$xx.xx Credit card, Visa # - When refunding an order through Altru, however card is refunded

When refunding an order through Altru, you may encounter the error Data could not be saved.  The amount to refund exceeds the unrefunded amount. This happened because the program could not process the credit card for the '$xx.xx Credit card, Visa #xxxx' payment. However the card gets refunded through your merchant account, but no refund record is created in Altru.
If this occurs, refund the order to an "other" method.

We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. From Sales, select Refunds
  2. Search fro and select order
  3. Click refund

Environment

 Altru Arts & Cultural

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