Payment posts twice to General Ledger

When viewing a payment posted to General Ledger, we see it posted twice with the same transaction ID in General Ledger. However, when we open the Student Billing Deposit and view the payments on the Payments tab, the payment is only entered once. Additionally, the payment is only seen once on the Record's Activity tab.
We are currently evaluating this issue and will update this article when we have more information. To correct the total in General Ledger so that it matches what shows in Student Billing, Make a manual journal entry in General Ledger.

Steps to Duplicate

1. Open Record of payment in question. 
2. Select the Activity tab 
3. Open the payment in question 
4. Select the GL Distribution tab 
5. Press the Dr/Cr Entries button for the Preview of General Ledger Debits and Credits
6. Notice there are two lines listed with duplicate information. 

 

Environment

 Student Billing

Was this article helpful?