Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
When I click on the link for Case Central, it just reloads the application window and nothing happens.
In order to access Case Central, you cannot be impersonating another user. Only the user logged into the system will have access to Case Central. If you are impersonating a user, you will simply be redirected back into the application and Case Central will not open.