Error: Data could not be saved. The INSERT statement conflicted with the CHECK constraint "CK_JOURNALENTRY_VALIDAMOUNT'. The conflict occurred in database "2032_841f5d16-8306-45e4-b1f6-9630507f333c', table 'dbo.JOURNALENTRY'. - when rescheduling tickets

In Altru, when rescheduling tickets you may encounter this error message: Data could not be saved. The INSERT statement conflicted with the CHECK constraint "CK_JOURNALENTRY_VALIDAMOUNT'. The conflict occurred in database "2032_841f5d16-8306-45e4-b1f6-9630507f333c', table 'dbo.JOURNALENTRY'.
This issue has been resolved. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. Click Sales > Reschedule Tickets
  2. Type the order number in the order search box and press enter
  3. Select a new date and time for at least one of the tickets
  4. Click complete

Environment

 Altru Arts & Cultural
 Yes
 4.8
 4.92

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