Refunded order did not refund all tickets and refund is not showing on original order

When trying to refund a large quantity of tickets (over10,000), you may find that now all the tickets were refunded and canceled.
When refunding tickets, there is a limit of 10,000. Any more than that will cause this issue to occur. Please chat with support if you experience the same issue.

Steps to Duplicate

  1. From Sales, select Refund
  2. Search for and select order with large quantity of tickets
  3. Click Refund
  4. Click Yes to add tickets back into inventory

Environment

 Altru Arts & Cultural

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.