Relationship Address cannot be modified if the address has been moved to alternative and deleted

This error occurs when a record is created from a relationship, both have the original address moved to alternate, and the alternate address is deleted from the first record before address sharing is stopped.  
We are currently evaluating this issue and will update this article when we have more information. For now, break the link and add the relationship again.

Steps to Duplicate

  1. From a constituent record (Record A), create a relationship
  2. During relationship record creation choose to copy the address from Record A
  3. Once the relationship has been created and saved, enter the relationship and create a constituent from that relationship record (Record B)
  4. Once complete, in Record A, create a new address and make that preferred. Do the same thing for Record B.
  5. Delete the address that is now listed as alternate on Record A, do not stop address sharing before hand. 
  6. Once the record is deleted, enter the relationship from record. Attempt to make an edit to the address
Expected result: To be able to make edits into the address and save
Actual result:  The process goes through the motions of the edit but when reentering the record, the address doesn’t change


 Raiser's Edge

Was this article helpful?