Student's report card in NetClassroom displays wrong parent's address

When logging in as a student to NetClassroom and viewing a published report card, the address on the report card is for a relation the student does not live with. The student's parents are divorced, and the student lives with one parent. All setup for the student's relationships and addresses is correct.

We are currently evaluating this issue and will update this article when we have more information. In the meantime, follow these steps: 

1. On the Filters tab of the Report Card parameter, filter on the student in question. 
2. On Address tab of the Report Card parameter, change the 'Use address from' field to Student.
3. Publish the report card. 




 

Steps to Duplicate

Note: Everything with the student's relationships and addresses must be set up correctly or this article does not apply. Please check everything below: 
  • Student lives with Parent A, and not Parent B. 
  • Parent A and Parent B are not marked as Spouses on the Bio 1 tab of their Individual Record.
  • On the Student's Relationship tab, for Parent A, the checkbox for Lives with Student is marked.
  • On the Student's Relationship tab, for Parent A, the checkboxes for View in NetClassroom and Receives Report Cards are marked.
  • On the Student's Relationship tab, for Parent B, the checkboxes are marked for View in NetClassroom and Receives Report Cards.
  • On the Student's Address tab, if we open the primary address, it  is Shared with Parent A, and Parent B is not listed as sharing the address.
  • When opening the Address shared with Parent A, the Address as it will be printed is the same as the actual address. 
  • When opening the Address shared with Parent A, in the Details tab of the Address, there are no dates entered in the "This is a valid address from" or "This is a seasonal address from" fields OR the date we are publishing is within the valid range. 
  • When opening the Address shared with Parent A, in the Attributes tab of the Address, for the "Send [drop-down] to this address" field, All mail is selected. 

Once you have checked everything above, the steps to duplicate are below: 

1. Open each Parent's record in Records > Individuals and go to File > Properties to note the System record ID for each parent. 
2. Go to Grades > Publish report cards to NetClassroom.
3. In the box that opens, highlight the report card parameter you want to publish. 
4. Press Open.
5. Set the paramter to publish for both students and the student's relationships.
6. Use the Filter tab to filter on the student in question.
7. Press Preview and note that there are two report cards previewed, one for each parent. The first report card showing in the preview is the parent the student does not live with.
  • Note: The first report card that shows in the preview is the parent with the lower System record ID and the one that will be published to NetClassroom. 
8. Exit the Preview to return to the report card parameter.
9. Save and Exit the report card parameter to return to the list of report card parameters.
10. With the same report card parameter highlighted, press Select to publish the report cards to NetClassroom.
11. Log in as the student in question to NetClassroom and view the report card with the incorrect parent's address

Environment

 Education Edge

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