Follow the steps below to recreate the integration user.
  1. Log into Raiser’s Edge as a user with supervisor rights.
  2. Click Admin on the left menu.
  3. Click Security.
  4. Click New User at the top of the window. 
  5. In the User name field, type the integration user name [BlackbaudSiteID#]_relointegrationuser e.g. if your site ID # is 12345 the user name would be 12345_relointegrationuser.  
  6. In the password field set a randomly generated password with no special characters. You can select any one of these randomly generated passwords here (record/make note if this password). 
  7. In Group Assignments, select Supervisor rights.
  8. In Connection options, ensure that RE7 Authentication is selected.
  9. Enter and confirm a secure password. 
  10. Contact Support and provide the credentials for this new user, referencing this article (100855).
Related issue: If the integration user was modified, follow these steps to correct the SyncException error.