Contact records are being merged when individuals complete a CMS form

When individuals are completing the same form multiple times within the same browser, this can result in the data being merged before it is received by the Sphere database. The Target Web Feature allows a webpage to target another webpage. By enabling the Target Web Feature, a single individual can fill out a Contact Form for other individuals by logging out which creates a new session that allows the user to register once again. These steps will demonstrate how to use the Target Web Feature inside of a Content Management Site website. 

Before you begin, please ensure that you have a Contact Form created in Sphere. Steps to create a contact form can be found in KB 71567
Step 1: Pull A Contact Form into the CMS
  1. Navigate to Content > Content Management System
  2. Hover over the CMS website name and Select manage Website
  3. Inside the popup CMS window, select the Content Management tab
  4. Select the Site Structure sub tab
  5. Click New
  6. From the dropdown menu, select Forms
  7. From the dropdown menu, select Contact Form - Standard
  8. Click Continue
  9. Edit the Title field 
  10. Next to Link Location, click Select and choose the location for the page inside your CMS structure
  11. Select the Event Selection tab 
  12. From the Event dropdown, select the form to connect
  13. Mark the box beside Publish Immediately then click Create

Step 2: Set Up and Apply the Log Out Link
  1. Select the Content Management tab
  2. Select the Site Structure sub tab 
  3. Click New
  4. From the dropdown menu, select Tools 
  5. In one of the dropdown menus, select Logout Link
  6. Click Continue
  7. Click Select next to Link Location and choose the location for the page
  8. Select the Logout tab
  9. Beside Target Web Feature after Logout, click Select
  10. A new window should appear. Locate the contact form you created in the CMS and mark the button beside it
  11. Click Select
  12. Mark the box beside Publish Immediately and click Create
  13. Navigate back to the Contact form you created in Step 1 and select the Event Selection tab
  14. Beside Target Web Feature click Select
  15. In the popup window, locate the Logout form you created and mark the radio button beside it
  16. Click select
  17. Publish the page.

Note: The URL for the contact form will be located on the Advanced tab under Link Options.
 

Environment

 Blackbaud Sphere

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.