Why is a parent of Alumni still receiving text notifications?

Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same.
We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.

When users become Past users (ex. when a Parent becomes a Parent of Alumni), their notifications are not automatically disabled.

Article Number: 100923

Products:

Blackbaud_School_Management_Platform

To disable notifications (for users with access to their login):

Log in.
Click your name in the upper right corner.
Select Settings.
Click Notifications on the left.
Un-check any notifications you no longer want to receive and/or remove the Text Number by clicking the red X.
Changes are automatically saved.

If the user no longer has access to their login, a Platform Manager can log in, impersonate the user, and make the above changes on that user's behalf.

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