We recommend that any recurring grant suggestions created have an initial payment day of at least two days after the suggestion is submitted. This will allow FIMS and Donor Central to communicate and the request to be created properly.
If a recurring grant has been submitted and the request did not come through to FIMS, then this can be corrected by editing the grant on the Donor's Suggestions page to have a start date of two days in the future. The request should then come through normally.
This issue can also be caused by the following:
If the suggestion was changed from what it originally was this can cause issues. It is a known issue that if a recurring grant is edited after it is created that this can cause issues going forward.
This can be caused by wrong data being entered in when the recurring grant was created, for example: If an annual recurring recommendation was created with a start date of 3/20/2017 and an end date of 3/24/2017. If you would like those recurring recommendations to no longer show, you can delete them.