Formatting changed in Crystal Report when run by one user from Custom Reports

User may find that, when running a Crystal Report out of Custom Reports in the Raiser's Edge, formatting selections made in Crystal Reports are altered. When the Crystal Report is run out of the Raiser's Edge by this particular user, the .RPT file's "date modified" changes. When another user runs the report after the affected user, the changes made to the Crystal Report's formatting are still shown. Once the report is rebuilt with the desired formatting, other users may run the report without any changes being made. Formatting changes are only seen after the affect user runs the report. 
This issue can occur due to a corrupted user profile. To resolve the issue, recreate the affected Raiser's Edge user. 

For more information, see the following articles:

Steps to Duplicate

1. Log into the Raiser's Edge as an unaffected user.
2. Go to Reports>Custom Reports.
3. Open the saved Custom Report.
4. Click Preview. Report preview window appears, with desired color-coding.
5. Exit and Sign out of the Raiser's Edge.
6. Log into the Raiser's Edge as the affected user.
7. Go to Reports>Custom Reports.
8. Open the same saved Custom Report as opened in step 3.
9. Click Preview. Report preview window appears, without desired color-coding. (Date modified on .RPT file will update to current time at this point)
10. Exit and Sign out of the Raiser's Edge.
11. Log into the Raiser's Edge as an unaffected user.
12. Go to Reports>Custom Reports.
13. Open the same saved Custom Report as opened in steps 3 and 8.
14. Click Preview. Report preview window appears, without desired color-coding. 

Environment

 Raiser's Edge

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