Nightly credit card process charged a constituent twice who was not behind on payments

You may see that the nightly credit card process appears to have charged a credit card twice for a recurring gift payment, but only one payment is appearing in BBMS. You may also see that the constituent was not behind on payments and should not have been charged multiple times.
Ensure that the recurring  gift payment amount has not been edited by a user after the charge was made. We can check this by following the steps below:
  1. Go to constituents > Search the affected constituent
  2. Navigate to the revenue tab > select the recurring gift
  3. Select History under more information on the left
  4. Review the History of the payment to ensure that the payment amount was not edited


If the payment was edited by another user, you may want to change the amount back to reflect the correct amount:
  1. Go to constituents > Search the affected constituent
  2. Navigate to the revenue tab > select the recurring gift
  3. Select Edit Recurring Gift on the left under tasks
  4. Edit the amount and applied to be the correct amount.

Steps to Duplicate

  1. Search the affected constituent
  2. Navigate to the Revenue tab
  3. Select the recurring gift
  4. See that all prior installments have authorization codes for the respective dates they should have been charged, the constituent is not behind on payments

Environment

 Altru Arts & Cultural

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