Disbursements are late showing up in the database

When reconciling transactions and disbursements you may notice that disbursements that show in BBMS are missing or show up late in your Altru database.

First, ensure that you have enabled the BBMS auto reconciliation issue. 
  1. Go to Treasury > Reconcile transactions and disbursements.
  2. Click Enable BBMS auto reconcile under Tasks on the top left.
    • Note: If you see that you only have the option to Disable BBMS auto reconcile under tasks, this indicates that you have previously configured Auto Reconciliation.
  3. Note: When you first select to automatically reconcile transactions processed through Blackbaud Merchant Services, all previous transactions are marked with a status of Pending. We suggest you mark these transactions as Reconciled before or just after the first automated reconciliation process occurs.

Disbursements should show in Altru within 2 - 3 days of the Deposit date for the Payment Cycle. To view the BBMS disbursement cycle dates, please click here. If the report doesn't show after 3 days, Chat with Support and reference this article. 

Steps to Duplicate

  1. In Treasury select reconcile transactions and disbursements.
  2. Select view by disbursement.
  3. Notice that some disbursements are missing that show in BBMS.

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