First, ensure that you have enabled the BBMS auto reconciliation issue.
- Go to Treasury > Reconcile transactions and disbursements.
- Click Enable BBMS auto reconcile under Tasks on the top left.
- Note: If you see that you only have the option to Disable BBMS auto reconcile under tasks, this indicates that you have previously configured Auto Reconciliation.
- Note: When you first select to automatically reconcile transactions processed through Blackbaud Merchant Services, all previous transactions are marked with a status of Pending. We suggest you mark these transactions as Reconciled before or just after the first automated reconciliation process occurs.
Disbursements should show in Altru within 2 - 3 days of the Deposit date for the Payment Cycle. To view the BBMS disbursement cycle dates, please click here. If the report doesn't show after 3 days, Chat with Support and reference this article.