Web Services has questions marks and Luminate Online server is unavailable

The integration between The Raiser's Edge and Luminate Online is not working.  Users see and error: Server Status:   Server is not available (Unable to establish connection to the Raiser's Edge web service) in Luminate Online and question marks for Web Services in the Luminate Online plug-in inside The Raiser's Edge.
 
We are currently evaluating this concern.  Please check this Knowledgebase article for future updates.

Steps to Duplicate

1.  Sign into The Raiser's Edge
2.  Select the Luminate Online icon
3.  Select Options
4.  Select About
5.  See the ? mark for Web Services version

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