A prompt for a password to be entered again when logging in may occur if The Raiser's Edge was not closed correctly from the previous session for the Supervisor user, a user with Supervisor rights, or a non-Supervisor user who can see Security under Admin.

For the Supervisor user, users with Supervisor rights, and non-Supervisor users who can see Security under Administration, The Raiser's Edge 7.91.5056 and higher will timeout after 15 minutes of inactivity due to the built-in PCI compliance of the system. This timeout is hard-coded meaning it cannot be turned off. If one of these users just "x's out" of The Raiser's Edge to close it, that does not end the user session on the server. The active session will continue on the server and the inactivity timeout will occur there. For more information on this, please refer to How does the inactivity timeout feature work?.


To avoid the second password prompt, be sure to close The Raiser's Edge properly:
  1. Close and/or save all records, reports, etc. that you have been working on.
  2. In the top-most file menu, click on File.
  3. Select Exit and Sign Out.

Optionally, revise security settings so users do not have Supervisor rights or do not see Admin > Security:

A) Disable the inactivity timeout for all non-Supervisor users:
  1. In The Raiser's Edge, click on Config in the left menu.
  2. Click on Business Rules.
  3. Click on System access options.
  4. Mark Disable inactivity timeout for all non-Supervisor users.

B) Review security group(s) to remove Admin > Security access:
  1. In The Raiser's Edge, click on Admin in the left menu.
  2. Click on Security.
  3. Under Groups, double click on a group name to open its details.
  4. In the new window under Group Privileges in the lower left, find Administration:
    • If Administration is unmarked, click Save and Close. This group does not have access to Admin > Security. Return to step 3 to review additional groups if needed.
    • If Administration is marked, highlight Administration and proceed with step 5.
  5. Click Options.
  6. In the Security Options window, scroll down to Security.
  7. Make sure that Security is unmarked.
  8. Click OK.
  9. Click Save and Close. Optionally to review additional groups, return to step 3. (NOTE: Be sure to note the revised group(s) in which to assign any user(s) for the next process below.)

C) Review security rights of affected user(s):
  1. In The Raiser's Edge, click on Admin in the left menu.
  2. Click on Security.
  3. Under Users, double click on a user name to open its details. (NOTE: Security rights cannot be edited for the Supervisor user.)
  4. In the new window under Group Assignments, mark Selected group rights.
  5. Move over appropriate security group(s) from Not a member of list to the Member of list. (NOTE: Ensure the selected groups do not have the Admin > Security access. Please refer to the previous section if this needs to be reviewed. Permission in one group will override restrictions in others.)
  6. Click Save and Close to save the changes. Optionally to review additional users, return to step 3.
  7. If the updated user is logged into The Raiser's Edge when this update is made, ask them to go to File > Exit and Sign Out, then log back into The Raiser's Edge for the new settings to take effect.