The Recipient Delivery Summary Report is not displaying the correct reporting analytic for a sent email

The reporting / analytics for a sent email is not displaying information correctly. After sending the email, the status displays "Complete" but shows that "0 %" of the emails were sent. Selecting the Messages sent tab also states that no messages were sent/received. When users view the Click- through / conversions tabs they are able to see that the email links were clicked by members of the recipient list. Viewing the same email job in the Email Activity Report shows that multiple email messages were sent and received successfully.
 
Download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.  

Steps to Duplicate

1) Select Email > Messages 
2) Select the Email Job
3) Click to view the report and notice that the Recipient delivery summary displays 0 sent emails. 
4) Select the Message sent tab and receive "No messages have been sent".
5) Select Click-throughs and notice that multiple constituents have viewed the links in the email.  

6) Navigate to the Email Activity Report 
(For more information on how to create an Email Report)
https://kb.blackbaud.com/articles/Article/42171 
7) Filter the report to display the email job 
8) Note that the Email Activity report displays the correct email analytics

Environment

 Blackbaud Internet Solutions
 4.0
 4.0
 Blackbaud CRM 4.0.170 (Service Pack 11)
 6.64.155.0

Was this article helpful?