Outlook user not an option in user profile

When integrating Outlook and The Raiser's Edge, the option to be able to add an Outlook User ID on the user profile in Administration > Security is not visible.

Article Number: 101169

Products:

Raiser_s_Edge_RE

We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

1. Open The Raiser's Edge
2. Go to Admin > Security
3. Open up one of the users' profiles
4. Look to the right of the window, there is no 'Outlook user' box under Constituent name

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!