There are several reasons why the Citrix Receiver loses connectivity to Blackbaud's severs:
  • Temporary slowdowns or connectivity related issues at the computer, on your local network, or on the Internet. 
  • Increased traffic on your local network, which is causing the connection to slow down or disconnect.
  • A complete loss of connectivity between the computer and Blackbaud's servers, which may prevent the program from reconnecting. 
Many times, a loss of connectivity is a temporary condition that will resolve itself within a few seconds.  You may be able to find the reason this is occurring by troubleshooting the connection from the computer to Blackbaud Hosting Services.