Total Revenue and payments report double counts event registration refunds

When refunding an event registration that was paid with multiple payment methods in Altru, and the event does not allow designations on fees you may notice that Altru double counts the refund on the total revenue and payment report
This issue has been resolved. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

Add the event and event registration
  1. Click Events > add new > special event
  2. Fill out the information on the add an event screen and do not mark Event allows designations on fees. Then click save
  3. Click on the options tab > add. Complete the add a registration option information and add a registration fee. Also add a cost that matches the registration fee
  4. Click on the registrations tab and click add
  5. Search for and select a registrant. Add a registration option and to the registrant by selecting the option you created in the drop down box. Click save
  6. Click add payment
  7. On the add a payment screen add an amount that does not equal the total cost of the registration
  8. Select the event registration in the application box and click add
  9. Click Other amount and apply the amount of the transaction and click OK
  10. Click save
  11. Go back to the event record and click on the registrations tab > Click on the registrants name
  12. Repeat steps 6 - 10 but choose another payment method for the transaction
Refund the transaction
  1. Click sales > Refunds
  2. Enter the registrant's last name in the search box and click the search button
  3. Select the event registration payment
  4. Change the refund methods to match the payment methods on the refunds screen
  5. Click refund
Total revenue and payments report
  1. Click revenue > total revenue and payments
  2. Click view report


 Altru Arts & Cultural

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