This behavior was resolved in Spring 2016 with the assistance of our email network resources. If you find this behavior persistent, ensure NetCommunity is on the most recent version. 

If you are on the most recent version of NetCommunity and this behavior is still occurring, Click Chat with Support and reference this article. Please be prepared to provide the following information to Support:
  • Name of Email
  • Username/Password to access NetCommunity website