Sponsoring institution field being displayed instead of bank account option under direct debit file process

When attempting to add a direct debit file process you may see "sponsoring institution" instead of "bank account" under Direct debit transmission file details.
Check to ensure that you don't have the UK product flag unlocked in your database.  If you do, contact support and reference this article.

Environment

 Blackbaud CRM
 4.0
 4.0.158.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.