Why Are Awarded MVOD Benefits not Syncing In The Daily MVAULT Sync To Obtain The Activation Code?

Troubleshooting tips to help identify reasons why awarded MVOD benefits are not syncing.
The daily MVault sync is designed to only pull MVOD benefits if the previously awarded MEM benefit has an end date.  Confirm that the Gift Type is configured to extend the expiration date, so that if a new MEM benefit package is awarded, it replaces the existing MEM benefit.

For more information for TAPS and MVault, see article:  Overview and Troubleshooting Information for TAPS and MVault


 Team Approach

Was this article helpful?