On the Revenue Annual Statement Report, when a payment is refunded, the Receipt Amount field may show a full refund amount (even if it was only partially refunded).
Example:
$10 Donation -> $5 Refund Report:
Type
Amount
Receipt Amount
Payment
$10
$10
Payment
($5)
($10)
Article
Number:101341
Products:
Blackbaud_Altru
Our Product Development team has reviewed this issue, its impact in the software, and the availability of an alternative solution. After careful consideration, we have determined that this issue will not be addressed currently in the Altru software. Product Development will be focusing development resources in other existing areas of the product, as well as new feature development.
Steps to Duplicate
Add a donation via a Sales Order
Go to Sales > Refunds and partially refund the donation
Go to Revenue > Revenue Annual Statement
Run the report for today's date
Scroll through the pages and find the constituent with the order
Note that the receipt amount shows a full refund instead of a partial refund