I can't change the percentage on my sales tax item

When saving a sales tax item from the Products and Billing Items list, the Percentage column becomes un-editable once it has been saved the first time. 
 We are currently evaluating this issue and will update this article when we have more information.

Alternative solution:

When needing to update percentage for sales tax items, create a brand new one and use that one in place of the older one.

Steps to Duplicate

  • In Records, choose Product and Billing Items and add a new Sales Tax Item
  • Enter in the information, then click Save
  • The percentage column grays out and no more rows are able to be added to the distribution information

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