Order payment is not displaying full amount in Total Revenue Report or in Account Distribution Report

When viewing the total revenue and payments report and account distribution report, you may find that refunded orders are not displaying properly.
This issue has been resolved. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. From Sales, select Daily sales. 
  2. Add items to cart, add payment, and complete
  3. From Sales, select Refunds, 
  4. Refund order.
  5. From Revenue, select the Total revenue and payments report
  6. See that refunded order is not displaying correctly


 Altru Arts & Cultural

Was this article helpful?