Note: As of July 9, 2018, Blackbaud’s School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks—constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
A processed credit card transaction report may be displaying a user's transaction multiple times, but the payment gateway report only displays it once.
This usually occurs because the user pressed the submit button multiple times. As long as the transaction number is the same in the report Processed Transactions with Student Details , then this is likely the reason.