Transactions entered into Merchant Account are Missing in NetCommunity Plugin

You entered transactions directly into your Merchant Account. When you check the NetCommunity Plugin in The Raiser's Edge, you don't see these transactions.

Article Number: 101495

Products:

Blackbaud_NetCommunity_BBNC

Transactions entered directly into the merchant account do not load into the NetCommunity Plugin. Only transactions made through a online form in the NetCommunity website will populate transactions in the NetCommunity Plugin.

Transactions entered into the merchant account will also need to be manually entered into The Raiser's Edge.

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