Self recognition credits are missing from BBIS split designation donations.

 Constituents who donate to multiple designations from one transaction are missing their self recognition credits.
This was found to be a data specific issue requiring a script fix.  Please contact support for further assistance. 

Steps to Duplicate

1. Make a donation from BBIS to more than one designation.
2. Download the transaction from manage web transactions
3. Validate and commit the batch.
4. Navigate to the payment and notice there are no recognition credits.
 

Environment

 Blackbaud Internet Solutions
 4.0
 4.0.158

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.