Donation levels not showing on web forms

When going to your donation form's URL you may notice that there are no giving levels present on the form even though you have giving levels set up in Altru. You may also notice that the giving levels show on certain internet browsers and not others
This issue has been resolved. If you experience this error, please Chat with Support to provide the exact steps that were taken.

Steps to Duplicate

  1. Click web > manage donation forms
  2. Click the drop down arrow next to the designation and click on the URL

Environment

 Altru Arts & Cultural

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