I cannot have multiple users logged in at the same time when using the same Blackbaud Hosting account

You may have multiple users at your organization sharing a username and password for Blackbaud Hosting Services. When one user is logged in, and another one logs in with the same username and password, it may "steal" or take the session away from the first user and give it to the second user. This can be prevented by providing each user with their own Blackbaud Hosting Services username and password.

Article Number: 101691

Products:

Education_Edge_EE
Financial_Edge_FE
Raiser_s_Edge_RE

Create a new Blackbaud Hosting Services user account for each user

Note: The number of Blackbaud Hosting Services accounts you can have is not limited by the number of user licenses that you have for your database.

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!