We are interested in setting up a Google Postmaster account and Feedback Loop, but the setup process is difficult. Can Blackbaud assist in this implementation?
Google Postmaster is configured within the Google application, which will require information from the DNS server of your sender domain. Since we do not host your DNS, Blackbaud is unable to assist in this implementation.
Luminate uses feedback loops to collect spam complaint data. The feedback loop can only be set up by the actual sender of the message (the outgoing mail server) which is Blackbaud. While it isn't possible to set up your own feedback loop for emails sent from Luminate, it is data that you can get by running an Email Messages report in Luminate.