Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
When searching for a user in People Finder, we do not see the user we are searching for.
This can be due to certain options we have selected in People Finder.
Verify that the Role is not set to something that would exclude them.
Select All Roles or All from the top drop-down (role) menu