To allow the Parent to reprocess the Payment, the Deposit Received infromation will need to be removed. To do this navigate to:
  1. onBoard > People Finder > Search for the Student
  2. Click the Contracts Tab
  3. Click the Editing Pencil next to the Contract they Parent(s) need to tesubmit the Payment for
  4. Remove the Deposit Received Date and Deposit Received Amount from the fields, 
  5. Click Save
Note: The Parent(s) will need to log back in and resubmit the Payment (the User can verify with their Bank or Credit Card Statement that the Original Payment did not go through)