To fix this, navigate to:
  1. Core > School > Schools & Grade Levels.
  2. Click to expand the school levels to expose the grade levels.
  3. Edit the grade level.
  4. In the Edit Grade Level modal window, select the check box titled Inquiries can enter this grade level.User-added image
  5. Repeat steps 3 and 4 for each grade level.
  6. Click Save.