A discount is doubled in my account distribution report

You may find that when reviewing your account distribution report, that a discount on an order is duplicated in the report. The discount is showing correctly on the order, and calculated correctly in the Total Revenue and Payments report the discrepancy only appears in the Account Distribution Report.
This issue has been resolved. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. Click Financials > Account Distribution
  2. Run the report based on the affected order
  3. View Report

Environment

 Altru Arts & Cultural
 Yes
 4.9
 4.95

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.