Log into the FTP account associated with your organization Persistent Key subscription.  If this is your Blackbaud.com FTP please see How to send data and other files to Blackbaud or retrieve data and other files from Blackbaud for instruction on how to access this FTP.

Once you have logged into the FTP account download the Persistent Key submission file from the PK/OUT folder.

After retrieving your results file, the following Knowledgebase articles may be helpful: