Error: Error activating the marketing effort: Error running marketing effort export. An error occurred before executing the process Marketing Effort Export Process- when running acknowledgements

When running Acknowledgements, users may run into this error: Error activating the marketing effort:  Error running marketing effort export.  An error occurred before executing the process 'Marketing Effort Export Process' : Error running marketing effort export.  Object reference not set to an instance of an object.  



 
This can occur when an attribute category has been removed from Administration > Attribute category that was being used in the Acknowledgement process. To fix this issue, the attribute category must be identified and added back in, then acknowledgements can be run. 
  1. From Administration > Attribute categories, add an attribute with the correct name (the one that had been removed). Set it to record type: any and marked to Allow only one per record
  2. From Marketing and Communications, click on Acknowledgements
  3. Click the Add button to Add a letter
  4. Click the Edit link in front of the merge fields to perform an edit on the export definition
  5. In the export definition, delete the Marketing node that contains the attribute category, then click Save and Close
  6. Complete the add letter wizard
  7. Run acknowledgements successfully

Steps to Duplicate

  1. From Marketing and Communications, click on Acknowledgements
  2. Click Run Acknowledgements
  3. Receive error

Environment

 Altru Arts & Cultural

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